Frequently Asked Questions

How long do these cubes stay cold?

They typically stay cold for 2–4 hours depending on temperature and usage environment. Closed containers retain cooling longer than open air.

How long do they take to freeze?

Around 45–60 minutes in a standard freezer. Smaller packs freeze faster.

Can I use them inside any bottle?

Yes. They work especially well with wide-mouth bottles, insulated bottles, lunch boxes, and coolers.

Do they water down drinks?

No. Unlike regular ice, they don't melt or dilute flavours.

Are they meant only for bottles?

No. You can use them with drinks, food storage, tiffins, first-aid cold compression, or travel cooling.

How do I go about cleaning them without doing any damage?

Recommended Cleaning Method

1. Hand wash only using warm (not hot) water

2. Add a small amount of mild dish soap

3. Gently wipe with a soft sponge or cloth

4. Rinse thoroughly to remove any soap residue and place back in Myfreezemate mesh bag.

Can MyFreezeMate touch food directly?

Yes, it can be placed directly next to sealed food containers, drink cans, and packaging. For loose food, we recommend keeping it in a container or bag for hygiene.

Can I put MyFreezeMate in the dishwasher?

No. Dishwashers use high heat and harsh detergents which can damage the outer shell and seals.Hand wash onlyis recommended.

Is it safe for kids’ lunchboxes?

Yes. MyFreezeMate is designed to besafe for school lunchboxes, provided it’s cleaned regularly and used as intended.

Can I microwave or heat MyFreezeMate?

No. MyFreezeMate shouldnever be microwaved, heated, or placed near open flames.

Where do you ship?

We currently ship MyFreezeMate orders toAustralia and the United Kingdom.

How long does it take to process my order?

Orders are usually processed within1–2 business days before being shipped.

Will I receive tracking information?

Yes. Once your order has been shipped, you’ll receive an email with your tracking number so you can follow your delivery.

What should I do if my order is delayed?

If your order is delayed, please contact customer service for assistance. They can provide updates and help resolve any issues.

Can I change my shipping address after placing an order?

Changes to shipping addresses can usually be made if the order hasn’t been processed. Contact customer support as soon as possible to request changes.

Can I cancel my order after placing it?

Yes — you can cancel your orderbefore it has been shipped.
Please contact us as soon as possible atsupport@myfreezemate.comwith your order number, and we’ll do our best to stop it before dispatch.

What is your return policy?

We offer a45-day hassle-free return window.
If MyFreezeMate isn’t the right fit for you, simply contact us within 45 days of receiving your order to arrange a return.

What condition must the product be in for a return?

Returned items must be:

• Clean and empty
• In good condition
• Not damaged through misuse

This helps us process your refund quickly.

What if my item arrives damaged or defective?

If your MyFreezeMate arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue.
We’ll arrange a replacement or refund at no extra cost.

How do I contact MyFreezeMate support?

You can reach our support team anytime at:
📧 support@myfreezemate.com

We aim to respond within 24 hours on business days.

I still need help — what should I do?

If your question isn’t answered here, send us an email and include:

• Your order number
• A brief description of the issue

We’re always happy to help.